If your product is still firing after you pull, won’t charge, is lighting up when it shouldn’t be, or won’t pull at all, take a video of it and send it to help@vapewh.com.

If your product is still firing after you pull, won&#x2019;t charge, is lighting up when it shouldn&#x2019;t be, or won&#x2019;t pull at all, take a video of it and send it to <a data-fr-linked="true" href="mailto:help@vapewh.com" id="isPasted">help@vapewh.com</a>. We will inspect the problem and provide a solution. In your email, please use the subject &quot;Damaged or Defective Item,&quot; and please include the following:Your Name:Order Number:Email to place the order:Description of Problem: Please inspect your items immediately upon arrival. We do offer store credit or refunds for broken products within 10 days of delivery.If you do not submit a video or photo of the defective product, we will be unable to troubleshoot/compensate you.If you do not provide a photo of what you&apos;ve received in your order (not your order form), we will be unable to assist you.

Is my product defective? | I need a replacement part? | My device won’t charge?

We do offer refunds / store credit for broken products within 10 days of purchase.

We offer gift cards for broken products within 10 days of purchase.We may also offer a replacement for your defective product(s) in certain situations.*&#xA0;White Horse Vapor makes every reasonable effort to address any issues with damaged or defective devices. Resolutions are handled on a case-by-case basisIf you have received a broken or damaged item, please take a photo or video of it and send it to <a href="mailto:help@vapewh.com">help@vapewh.com</a>. In your email, please use the subject &quot;Damaged or Defective Item,&quot; and please include the following:Your Name:Order Number:Email to place the order:Description of Problem: Please inspect your items immediately upon arrival. We are only able to offer gift cards or replacements for broken products within 10 days of delivery.*Failure to submit a photo or video for the defective product, may cause a delay in timely resolution. * While we strive to provide the best possible resolution, White Horse Vapor reserves the right to deny any return/exchange request.&#xA0;

My product is defective or broken, can I get a refund?

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White Horse Vapor Help Center

How to fix products and confirm defective devices.

Troubleshooting

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