If your product is still firing after you pull, won’t charge, is lighting up when it shouldn’t be, or won’t pull at all, take a video of it and send it to help@vapewh.com.

If you believe your product is defective or is not functioning properly, please email a video or photo of the issue to <a href="mailto:help@vapewh.com">help@vapewh.com</a>. Please include your order number and a brief description of the problem.Be sure to inspect your order upon delivery. Defective products must be reported within 10 days of delivery so our team can review your claim and work with you on a resolution.

My product is defective. What should I do?

We do offer refunds / store credit for broken products within 10 days of purchase.

We offer gift cards for broken products within 10 days of purchase.We may also offer a replacement for your defective product(s) in certain situations.*&#xA0;White Horse Vapor makes every reasonable effort to address any issues with damaged or defective devices. Resolutions are handled on a case-by-case basisIf you have received a broken or damaged item, please take a photo or video of it and send it to <a href="mailto:help@vapewh.com">help@vapewh.com</a>. In your email, please use the subject &quot;Damaged or Defective Item,&quot; and please include the following:Your Name:Order Number:Email to place the order:Description of Problem: Please inspect your items immediately upon arrival. We are only able to offer gift cards or replacements for broken products within 10 days of delivery.*Failure to submit a photo or video for the defective product, may cause a delay in timely resolution. * While we strive to provide the best possible resolution, White Horse Vapor reserves the right to deny any return/exchange request.&#xA0;

My product is defective or broken, can I get a refund?

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Monday - Sunday 8am - 5am CST
Submit a Support Ticket to help@vapewh.com

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White Horse Vapor Help Center

How to fix products and confirm defective devices.

Troubleshooting

How long does order processing take ?

How long does shipping take ?

Do you ship internationally?

How do I check my order status?

I received the wrong product. What should I do?

My package says delivered, but I never got it?

I didn't receive my tracking email. What should I do?

Why can’t you ship to my state?

Shipping & Returns

How old do I have to be to purchase products?

I changed my name, do I need to re-verify my account?

I moved, do I need to re-verify my account?

What are valid forms of identification?

What should I do if my ID fails verification?

Why does my package require a signature?

Why Am I Being Asked to Verify My ID Again?

ID Verification

Can I edit my order or cancel my order?

I submitted the wrong address, can I change it?

Change or Cancel Order

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