My product is defective or broken, can I get a refund?Updated 9 days ago
We offer gift cards for broken products within 10 days of purchase.
We may also offer a replacement for your defective product(s) in certain situations.
* White Horse Vapor makes every reasonable effort to address any issues with damaged or defective devices. Resolutions are handled on a case-by-case basis
If you have received a broken or damaged item, please take a photo or video of it and send it to [email protected]. In your email, please use the subject "Damaged or Defective Item," and please include the following:
Your Name:
Order Number:
Email to place the order:
Description of Problem:
Please inspect your items immediately upon arrival. We are only able to offer gift cards or replacements for broken products within 10 days of delivery.
*Failure to submit a photo or video for the defective product, may cause a delay in timely resolution.
* While we strive to provide the best possible resolution, White Horse Vapor reserves the right to deny any return/exchange request.