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White Horse Vapor Help Center

If you believe your product is defective or is not functioning properly, please email a video or photo of the issue to <a href="mailto:help@vapewh.com">help@vapewh.com</a>. Please include your order number and a brief description of the problem.Be sure to inspect your order upon delivery. Defective products must be reported within 10 days of delivery so our team can review the issue and work with you on a resolution.

If your product is still firing after you pull, won’t charge, is lighting up when it shouldn’t be, or won’t pull at all, take a video of it and send it to support2@vapewh.com.

Is my product defective? | I need a replacement part? | My device won’t charge?

Troubleshooting

How long does order processing take ?

How long does shipping take ?

Do you ship internationally?

How do I check my order status?

I received the wrong product. What should I do?

My package says delivered, but I never got it?

I didn't receive my tracking email. What should I do?

Why can’t you ship to my state?

Shipping & Returns

How old do I have to be to purchase products?

I changed my name, do I need to re-verify my account?

I moved, do I need to re-verify my account?

What are valid forms of identification?

What should I do if my ID fails verification?

Why does my package require a signature?

Why Am I Being Asked to Verify My ID Again?

ID Verification

My product is defective. What should I do?

My product is defective or broken, can I get a refund?

Can I edit my order or cancel my order?

I submitted the wrong address, can I change it?

Change or Cancel Order

Wholesale

My product is defective. What should I do?Updated 4 hours ago