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White Horse Vapor Help Center logo

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Shipping & Returns

Tracking Codes, Return Policy and Order Status.

How long does order processing take ?

Orders are typically processed within 1–2 business days after they are placed and age verification is successfully completed. Once shipped, tracking information will be sent via email. Most orders are delivered within 2–5 business days after shipment

How long does shipping take ?

Transit times range from 2–5 business days, depending on your location and the shipping carrier. Weekends and major holidays may affect transit time. Due to various delivery carrier outages, it has become increasingly more difficult to sell and deliv

Do you ship internationally?

No, at this time we do not ship internationally.

How do I check my order status?

Tracking is emailed once your order has finished processing and ships. Please allow up to 24 hours for tracking information to update, as carrier systems may take time to reflect movement. If you need additional information about the status of your o

I received the wrong product. What should I do?

We have a process in place for situations like this. If you received the wrong product, please email a photo of the item(s) received and the original packaging, if available, to [email protected] within 10 days of delivery. Once received, our support t

My package says delivered, but I never got it?

If your tracking information shows that your package was delivered but you can't find it: Check the following.

I didn't receive my tracking email. What should I do?

Tracking information is emailed once your order has shipped. If you cannot find the email, please check your spam or junk folder. You may also log in to your account at any time to view the latest updates on your order. If you need additional assista

Why can’t you ship to my state?

State laws and shipping regulations are constantly evolving. We actively monitor these changes and update our policies as needed to ensure compliance. Unfortunately, this may affect product availability and shipping eligibility in certain areas. To s