White Horse Vapor Help Center logo
White Horse Vapor Help Center logo

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Shipping & Returns

Tracking Codes, Return Policy and Order Status.

How long does order processing take ?

Processing times vary based on the method you select at checkout.

How long does shipping take ?

Transit times range from 1–5 business days, depending on your location and the shipping carrier. Weekends and major holidays may affect transit time. Due to various delivery carrier outages, it has become increasingly more difficult to sell and deliv

Do you ship internationally?

No, at this time we do not ship internationally.

How do I check the status of my order?

You are able to easily track the status of your order and track the package right to your door by using this link https://vapewh.com/apps/track123. If you need additional information about the status of your order, please send an email with the subje

I got the wrong product shipped to me.

If you’ve received an incorrect product, please take a picture of the product(s) you’ve received, as well as the original packaging and email [email protected] within 10 days of order delivery. Do not open or give away the incorrect products as they wi

My package says delivered, but I never got it?

If your tracking information shows that your package was delivered but you can't find it: Check the following.

My product says it was shipped and I didn’t receive a tracking number?

If you did not receive your tracking number via email, please check your junk and spam folders as they tend to go to spam. You can also log into your account and click on order status to receive an update on your order. You are able to easily track y

Returns & Exchange Policy

Please inspect your items immediately upon arrival. All return requests must be made within 10 days of order delivery confirmation. White Horse Vapor reserves the right to issue a gift card for the value of the defective items after defect verificati