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What should I do if my ID fails verification?Updated 2 hours ago

Our age verification process includes both automated screening and manual review. If your ID does not pass automatically, it will be reviewed by our team. This does not mean your order has been canceled. If additional information is needed, our team will contact you directly with the next steps to complete verification.                                                                                                             

If you have any questions or need assistance with age verification, please contact us at [email protected].

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