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White Horse Vapor Help Center

Our Age Checker / Identity Verification process is a combo of automation and a manual review as there are many reasons that may cause it to fail. - If you fail the automatic ID verification, your IDs will go into manual review by one of our team members. It does not mean that you have to cancel your order. - If your ID can be manually verified, then it will be set to ID Verified. Otherwise we will contact you for further details regarding what is needed to complete the verification process. - If you&apos;re shipping to another person, please send an email to&#xA0;<a href="mailto:help@vapewh.com" target="_blank">help@vapewh.com</a> with a valid ID and headshot for the recipient of the order. If you believe your identification process failed due to an error, please email us at <a href="mailto:help@vapewh.com" target="_blank">help@vapewh.com</a> for next steps.

How to Manually Verify Age and ID with an email to White Horse Vapor.

What to do if my ID failed verification

ID Verification

How long does order processing take ?

How long does shipping take ?

Do you ship internationally?

How do I check the status of my order?

I got the wrong product shipped to me.

My package says delivered, but I never got it?

My product says it was shipped and I didn’t receive a tracking number?

Returns & Exchange Policy

Why can’t you ship to my state?

Shipping & Returns

How old do I have to be to purchase products?

I changed my name, do I need to re-verify my account?

I moved, do I need to re-verify my account?

What are valid forms of identification?

Why does my package require a signature?

Why Am I Being Asked to Verify My ID Again?

Is my product defective? | I need a replacement part? | My device won’t charge?

What to do if my ID failed verificationUpdated 3 months ago